Frequently Asked Questions
Everything you need to know about our premium sterling silver jewelry.
Are your jewelry pieces made of genuine sterling silver?
Yes, all our jewelry is crafted from high-quality 925 Sterling Silver. Each piece is stamped with the '925' hallmark to guarantee its authenticity and purity.
How long does shipping take within Australia?
We offer express shipping nationwide. Standard delivery typically takes 3-5 business days, while express delivery usually arrives within 1-2 business days depending on your location.
What is your return policy for change of mind?
We want you to love your purchase. If you change your mind, we offer a 30-day return policy for most items, provided they are unworn and in their original packaging. Please note that earrings cannot be returned for hygiene reasons.
Do you offer a warranty on your products?
Every Silver Australia piece comes with a 6-month manufacturing warranty. This covers any defects in materials or workmanship, but does not cover general wear and tear or accidental damage.
How should I care for my silver jewelry to prevent tarnishing?
To keep your silver shining, we recommend storing it in a cool, dry place and avoiding contact with perfumes, lotions, and chlorine. Use a soft silver polishing cloth regularly to remove any natural oxidation.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Zip Pay for your convenience.