Returns & Exchanges
At Silver Australia, we want you to love your new jewelry. If you are not completely satisfied with your purchase, you can return or exchange your items within 30 days of delivery provided they are in original, unworn condition.
Initiate Your Return
Visit our online returns portal or contact our customer service team with your order number to request a Return Authorization (RA) number.
Prepare the Package
Securely place your jewelry in its original Silver Australia packaging and include a copy of your invoice or the RA documentation inside the box.
Ship It Back
Affix the provided shipping label or address your parcel to our Sydney warehouse, ensuring you use a trackable shipping method for security.
Quality Check & Refund
Once our team inspects the returned items for quality assurance, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing